RETURN & REFUND POLICY
Right of return
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of return, you must contact us
10119 Berlin, Germany
by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model return form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the return
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the delivery costs that result from the return), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.
You have the goods to us immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract
send back or hand over to us. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only when notified on paper)
(*) Delete where inapplicable.
Non-existence of the right of return
The right of return does not apply to contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Individual products in this online shop are excluded from the right of return.
The right of return does not apply to the following contracts:
Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Juices that are sold through this online shop represent chilled juices in the sense of § 312g II No. 2 BGB, the shelf life of which is very limited. They spoil very quickly, especially if they are not stored properly. Due to their perishability, the juices can no longer be sold when they are returned.